How much will postage and packaging cost?
Pure Zone offers free shipping for orders over $100. For any orders under $100, a flat rate of $18 will apply for any purchase to be shipped within Australia using Standard delivery.
Can I track my order?
Yes all orders can be tracked. Once you have placed your order, a Confirmation Email will be sent to you with your order details, the Courier Company and a tracking number.
If there is a problem with my order, who do I contact?
For any order related queries, please email us at firstname.lastname@example.org or call (03) 9558 1944 during business hours. We will do our best to get back to you within 24 hours. Please make sure you have your Confirmation Email as a reference.
How long will it take for my order to arrive?
All parcels are sent directly from the Pure Zone Warehouse in Melbourne, Australia. If you live in a Metropolitan area, you should receive your order within 1-7 business days. Please allow up to 10 working days if your Pure Zone Products are being sent to a Regional area.
What does an Edge or Sham or Tailored Pillowcase actually mean?
What we refer to as an Edge, Sham or Tailored Pillowcase is a type of pillowcase with a decorative hemmed border around all four sides.
What does Coverlet mean?
A Coverlet is a term to describe a decorative bed cover. It is not a quilt cover.
What sizes are available online for a Pure Zone Quilt Cover Set?
Pure Zone has a variety of Single, Double, Queen and King Size Quilt Cover Sets. We also have limited designs available in Super King Size.These are all clearly indicated on the Product Pages. If there is something particular you are looking for and its not available online in your bed size, please contact us, we can try locate your product from one of our Retail Stores.
Does Pure Zone have any Extra Deep Fitted Sheets for my deep mattress?
Yes of course we do. Over the past decade, Australians have fallen in love with very large, deep mattresses. In response to this trend, Pure Zone has developed a luxurious range of Egyptian Cotton extra-deep Fitted Sheets which are 45cm deep. We clearly specify the depth of every Fitted Sheet in every range to make this easy for you to find exactly what you need for your home.
What is included in a Pure Zone Quilt Cover Set?
A Quilt Cover Set refers to the quilt cover and pillowcase(s) that is included. A Single Quilt Cover Set comes with a quilt cover and one standard pillowcase. Whereas, a Double, Queen and King Quilt Cover Set all come with a quilt cover and two standard pillowcases.
If you require Sheets or any additional Pillowcases, we have you covered. They can be purchased separately online or at any of the Pure Zone Retail Stores.
Do Quilt Cover Sets come with pillowcases?
At Pure Zone, we offer the highest quality home textiles without any hidden extra costs. So for all Quilt Cover Sets, yes, we include pillowcase(s).
A Single Quilt Cover Set comes with one standard pillowcase. For Double, Queen and King Quilt Cover Sets, they all come with two standard pillowcases.
What is included in a Pure Zone Sheet Set?
A Sheet Set refers to the Fitted Sheet, Flat sheet and Pillowcase(s) that is included. Single and King Single Sheet Sets comes with a Fitted and Flat Sheet and one pillowcase. Whereas, a Double, Queen and King Sheet Sets come with a Fitted and Flat Sheet and two pillowcases.
Can I purchase Fitted Sheets or extra Pillowcases separately?
You sure can. Pure Zone features a large range of Fitted Sheets in Single, King Single, Double, Queen and King. We also offer a wide range of Pillowcases in Standard sizes, Standard Shams and European sizes. We have a wide variety to make it easier for you to coordinate Sheets and Pillowcases with the rest of your room.
If you can't find what you're looking for, send us an email or drop into your nearest Pure Zone Store and we will happily help you out.
What is the Thread Count of the Pure Zone Quilt Covers?
The entire Pure Zone Range of Cotton bedlinen varies in Thread Count. Currently, Pure Zone bedlinen ranges from 250 Thread Count to 1500 Thread Count. All Thread Counts are specified with each range and are clearly specified on each Product Range. This information can be found on each Product Page as well as on the Packaging.
If you have any questions, please feel free to contact us to clarify this or visit us at your nearest Pure Zone Store and our friendly team can assist you.
What different ranges of Cotton Bedlinen do you sell?
The Pure Zone collection includes a wide range of bedlinen options, including Eco-Plain bedlinen, superior-quality Bamboo bedlinen, 1000 Thread Count, 1500 Thread Count bedlinen, Egyptian Cotton bedlinen, Embroidered bedlinen, Printed bedlinen, Kids bedlinen and much more.
Cotton is a natural ﬁbre that has many beneﬁts. 100% Cotton is not only good for your body as the ﬁbres breathe, but it is also great for the environment.
I don't use a Flat Sheet on my bed – can I buy a Fitted Sheet and Pillowcase separately?
Yes you sure can. If you don't require a Flat Sheet that comes in a Pure Zone Sheet Set you can also buy Fitted Sheets and Pillowcases individually or as a Combo Set. Combo Sets come in Single, King Single, Double, Queen and King Size. They include a Fitted Sheet and Pillowcase(s). Currently, you can purchase Combo Sets in Bamboo and Cotton.
What is Cotton Sateen?
Cotton Sateen is made from a fine combed cotton yarn and then woven in a way that produces an elegant, sheen finish. Cotton Sateen feels luxuriously soft and smooth.
Does Pure Zone sell bedlinen in 100% Cotton Sateen?
In order to provide customers with the ultimate in bedding variety and comfort, we offer bedlinen made from 100% Cotton Sateen. Cotton Sateen bedlinen feels luxuriously soft and smooth and is made from a very fine Combed Cotton yarn, woven in a specific way to produce a smooth, elegant finish on 100% Cotton bedlinen.
Where is Pure Zone bedlinen designed?
Pure Zone products are designed in Australia with the highest commitment to quality. We offer home textiles that are made to last.
We work closely with modern, high tech and reputable partner factories to create thoughtful textile innovations using natural fibres such as Cotton, Bamboo and Tensel. They understand our customers and help us find ways to deliver natural quality products that perform, without compromise.
Attention to detail is paramount throughout our design and manufacturing process. Each product is rigorously tested by us, before packaging stages.
Where can I buy Pure Zone bedlinen?
Pure Zone bedlinen can be purchased online 24-7 or from any of our Pure Zone Retail Stores. Find your nearest location.
What is Jacquard fabric?
Jacquard is woven to create a 3 dimensional pattern.
What is Pure Zone’s Combed Cotton?
Pure Zone use Combed Cotton in Bedlinen and Towels. With this finish, the Cotton fibres are put through a combing process which removes any rougher or poorer quality fibres, producing towels and bedlinen that feels smooth and crisp to the touch. By removing the shorter fibres through a combing process when weaving a towel, the longer fibres that remain improve the quality, durability and absorbency of the Cotton Towel.
How does Pure Zone get such high quality Cotton Towels?
By removing the short fibres through a Cotton Combing Process when it is Woven, the long fibres that remain make these Cotton Towels much more durable and absorbent than a regular towel.
How much does a Pure Zone Cotton Towel weigh?
The weight of a towel is measured in grams per square metre (GSM). Pure Zone’s towel weights varies from 480gsm per towel, to 650gsm per towel. All towel weights are specified for each range. If you have any questions, feel free to contact us and we can clarify the weight for you.
How can I keep my towels soft?
A tip to maintaining soft, absorbent towels is to reduce the amount of washing detergent you use during the washing cycle. Too much detergent can reduce the softness of the towel once dry. You can also Tumble dry your Cotton Towels on a warm heat to keep them feeling soft, without reducing absorbency.
Should I wash my Cotton towels before using them for the first time?
It is advisable to always wash your towel before using them for the first time. Excess cotton from the milling process can cause fluffing in some new towel ranges but this will settle after they’re washed. Sometimes after the dyeing during the milling process there could be a coating on the fibre of the towel that needs to be washed off to ensure maximum absorbency. We recommend that you always wash your Pure Zone Towels separately from other items.
Are all of Pure Zone’s towels absorbent?
Yes. All of our Cotton towels are strictly tested to ensure they have excellent absorbency, provide long-lasting colour, and minimum shrinkage, especially around the edges and borders. This is what makes Pure Zone Towels so popular for more than 35 years.
How can I prevent my towel from fading?
To make the most of your Pure Zone Towels, we recommend you avoid using oxidising detergents, bleaching agents or optical brighteners.
Keep all bathroom and cleaning products away from your towels. Some facial cleansers or hair products also contain bleaching agents that can affect the colour of your towels. Drying towels in direct sunlight for an extended period of time can cause fading as with any textile.
What is Egyptian Cotton?
Egyptian Cotton is one of the most desired Cotton fibres in the world. Well known for its soft touch and durability, Egyptian Cotton is considered the most superior cotton produced anywhere in the world. Characterised by its long fibres that have a luxurious feel, Egyptian Cotton is strong and highly durable. These long fibres (also known as staples), distinguish Egyptian Cotton from many other varieties because they are almost twice the size and length of regular cotton fibres. When extra-long Egyptian Cotton fibres are spun, they produce very fine yarns. These fine Egyptian Cotton yarns are smaller in diameter than regular cotton yarns, which means Egyptian Cotton has more threads per square inch/ten square centimetres, therefore making it stronger yet softer than other Cotton varieties.
All in all, this means that sheets made from 100% Egyptian Cotton will wash and wear well over many years, as well as being soft to the touch and beautiful to sleep on.
What does Pima Cotton mean?
Pima Cotton is characterised by long length, more staple fibres that create a fabric with superior softness, strength and durability.
Where does Egyptian Cotton come from?
Many years ago, Egyptian Cotton was grown along the banks of the Nile. The humid conditions and rich soil along the river create the perfect conditions to nurture the growth of the long cotton fibres that are specific to Egyptian cotton. These days, Egyptian Cotton can be grown anywhere around the world. In order to keep up with demand, in the United States a very similar cotton, known as Pima Cotton, is grown.
Is Egyptian Cotton the same as Pima Cotton?
Egyptian Cotton and Pima Cotton are slightly different but both are characterised by long fibres that create a fabric with superior softness, strength and durability.
What are the benefits of using Egyptian Cotton towels?
Egyptian Cotton towels are made from a strong but very soft yarn that is very durable. They are softer to the touch. The deep loops and soft pile of Egyptian Cotton means they have a greater absorbency than many other cotton varieties.
What are the benefits of using Egyptian Cotton Sheets?
Egyptian Cotton Sheets are some of the softest and most durable sheets on the market. When high-grade Egyptian Cotton fibres are used to make Egyptian Cotton Sheets, the results cannot be matched by other Cotton varieties. Egyptian Cotton sheets are a highly sought-after luxury item with a global reputation.
What does Thread Count mean?
Thread Count refers to the number of threads woven both vertically and horizontally within a 10²cm block of fabric. The higher the Thread Count, the finer the yarn and the denser the weave which creates an easy care, softer, more luxurious feel.
What is so special about the Thread Count?
The higher the Thread Count, the finer the yarn, the more dense the weave. This gives the most luxurious finish. When you feel a 1000 Thread Count Sheet, the difference is obvious.
Does Pure Zone sell 1000 Thread Count bedlinen?
Yes we do. Pure Zone has designed a luxurious range of 1000 Thread Count Cotton Rich Sheet Sets in order to offer our customers the best range and quality on the market. Pure Zone’s superior 1000 Thread Count Sheet Sets are very lavish and incredibly comfortable. The Flat Sheet and Pillowcases are finished with triple pleats on the cuff which compliments their luxurious appearance.
Are the 1000 Thread Count Sheets and 1500 Thread Count Sheets from Pure Zone a premium product?
Yes. The 1000 Thread Count and the 1500 Thread Count Sheets are the most premium and top-of-the-range premium Sheets Sets. In addition to relating to the number of threads woven, the 1000 Thread Count and 1500 Thread Count classification also corresponds to the ply and thickness of the threads used.
The ply of the fabric explains how many threads are wrapped together in a single thread to make up the 1000 Thread Count. Using finer threads allows for more threads to fit into one square inch/10 square centimetres of the 1000 Thread Count or 1500 Thread Count fabric, so using finer threads often results in smoother, softer fabrics.
This explains why 1000 Thread Count Sheets and 1500 Thread Count Sheets are considered far more desirable than fabrics with lower Thread Count. Sheets with high Thread Counts are of the highest quality, they are also stronger and a long lasting.
What does Percale mean?
Percale is a word describing a fine, smooth, luxurious fabric which is made with a Thread Count of a minimum of 180. It is also very durable and washes well. Percale fabric can be 100% Cotton or a Cotton blend.
What is Bamboo?
Bamboo is a unique plant created by nature. For many centuries, Bamboo has been utilised around Asia in a variety of uses – cooking, medicine, construction and textiles. It is only within the past decade that the popularity of Bamboo has spread throughout the Western World, mainly because of its antibacterial traits and its robust nature. Bamboo also offers an eco-friendly solution to so many modern requirements.
Why is everyone talking about Bamboo?
Bamboo has become a popular textile choice for bedlinen in Australia because it has a soft and silky feel and is very environmentally friendly. It is also eco-friendly, as it is grown without pesticides or herbicides.
Bamboo grows 33% faster than trees and produces more O2 per acre. It is also very hygienic. It is naturally anti-bacterial and hypo-allergenic. It is also more efficient – it holds three times its weight in water which means Bamboo products dry twice as fast as Cotton does on its own.
Is Bamboo environmentally friendly?
Yes, Bamboo is highly sustainable and environmentally friendly. Bamboo is also eco-friendly as bamboo requires no chemicals and minimal water to grow, it is an environmental wonder-plant. Bamboo is also Bio-degradable as it is 100% natural.
Does Pure Zone sell 100% Pure Bamboo Sheets?
Yes we do sell 100% Bamboo Sheet Sets. Try them – you will not be disappointed.
What is included in a Bamboo Sheet Sets?
Pure Zone Bamboo Sheet Sets include a Fitted Sheet, Flat Sheet and Standard Pillowcase(s).
What other 100% Bamboo Bedlinen do you have?
Pure Zone has recently introduced a new range of 100% Bamboo Quilt Covers and Combo Sets. A Bamboo Combo Set includes a Fitted Sheet and Pillowcase(s).
Does Pure Zone stock a beach towel range all year round online?
Yes we sell Beach Towels all year round. Why? Because the Australian climate varies from state to state and if you're lucky enough, you get to swim all year round. Another reason is because Australians love to travel. We have a large range of designs and colours to suit all age groups, genders and tastes.
Do the Pure Zone beach towels have terry or velour finishes?
Within the Pure Zone beach towel collection you will find towels with both a terry finish and a velour finish. It is a very personal choice. If the finish of a beach towel is velour, the reverse side is terry to ensure this beach towel has the maximum drying absorbency.
Does Pure Zone sell beach towel ranges for children?
Pure Zone sells a large variety of beach towel designs for all ages. In order to provide the most comprehensive beach towel range, we have created Towels especially for kids. We also have a Hooded Towel range to keep our little ones warm after swimming.