Returns & Exchanges

Returns & Exchanges

If you are not satisfied with your Pure Zone purchase and wish to exchange it for another product, size or colour (or get a credit note) you can do so within 14 (fourteen) days of receipt of the goods. Please keep a copy of your receipt as a proof of purchase. Please note that credit notes issued will not expire and can be redeemed online or at any Pure Zone Store Australia wide. Please note, there are no refunds for change of mind.

If you wish to return a product you have two options.

In-Store Returns:

Items purchased from purezone.com.au can be returned to any Pure Zone Store if this is more convenient for you. You must have your receipt or proof of purchase as well as the products in original condition. This means products must be unused, unwashed and with all packaging intact.

Online Returns:

If you are unable to get to a Pure Zone Store, please contact us at online@purezone.com.au with the details of your return including Receipt Number, Product(s) to return and reason why. We will respond with Return Address and further information should we need to make alternative arrangements. This does not affect your statutory rights. All product returns are at the customer’s expense and must be returned in original condition, unused, unwashed and with all packaging intact (including any cardboard folded between the products).

 

Further Information

If you believe your Pure Zone product is faulty, please contact us at online@purezone.com.au or call 03 9558 1944 during business hours with full details of item and Receipt Number and we will advise further action to be taken. If the product is faulty and needs to be returned, Pure Zone will cover the costs of this return. Pure Zone has the right to repair or replace products if the goods are faulty.

Due to Health Regulations, we cannot accept any returns on Pillows, Quilts, Under-Quilts, Mattress Toppers, Mattress Protectors and Pillow Protectors if the packaging has been opened, unless items are faulty.

For all enquiries please email online@purezone.com.au or call 03 9558 1944 during Business Hours (AEST) and we will happily help.

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